Refund policy

Dyslexia Media, LLC - Materials Policy

At Dyslexia Media, LLC, we are committed to providing our customers with high-quality products and a positive shopping experience. We understand that sometimes issues may arise with your purchase. Please read our policy carefully to understand our procedures.

1. Returns Policy: We do not accept returns or exchanges for any reason other than receiving damaged or defective goods. If you receive a damaged or defective product, please follow our exchange procedure outlined below.

2. Exchange Procedure for Damaged Goods: If you receive a product from Dyslexia Media, LLC that is damaged or defective, we will gladly exchange it for you. Please note this does not include damaged packaging. The product must be damaged or defective. To initiate an exchange, please follow these steps:

  • Contact our customer service team within 7 days of receiving the damaged item at contact@dyslexiamedia.com.
  • Provide a clear description and a picture of the damage. The product, not just the packaging, must show damage.
  • Our customer service team will review your request and respond within 2 business days.
  • If your exchange request is approved, we will promptly send you a replacement product.

3. Materials Purchase Policy:

Our materials are exclusively available for purchase by authorized therapists who have completed official training in the 'Sounds In Syllables' curriculum. Any purchase made by an unauthorized individual will be subject to refund.

Unauthorized purchases will be promptly identified and refunded, and the individual responsible for the unauthorized purchase may be subject to further actions as per our terms and conditions.

We take the protection of our curriculum and the quality of our training seriously, and this policy helps us maintain the integrity of our educational materials. We appreciate your understanding and cooperation in upholding these standards.

4. Copyrighted Materials

ASDEC is the copyright owner of Sounds In Syllables. As a condition of sale of copyrighted materials, the purchaser agrees not to reproduce these materials or permit others to do so.

5. Contact Information: If you have any questions or require further assistance regarding our return and exchange policy, please contact our customer service team at contact@dyslexiamedia.com.

Please note that this return policy is subject to change at our discretion, and any changes will be updated on our website. We recommend reviewing this policy periodically to stay informed of any updates.

Thank you for choosing Dyslexia Media, LLC. We are here to provide the best service possible, and your satisfaction is our top priority.

Last updated October, 2023.